Return and Cancellation Policy
- Returns:
Eligibility: We accept returns within 7 days of receiving your order. Items must be in their original condition, unworn, unwashed, and with all original tags and packaging. Customized or personalized items are non-returnable unless defective.
Return Process: To initiate a return, visit our Returns Portal at [Website Link] or contact our customer service team at [support@nautywear.com/+91 6292060303]. Follow the instructions given above in the Eligibility criteria. Pack the item securely and hand it to our delivery partner.
Refunds: Refunds will be processed within 7-10 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method used at checkout or to the store credit. Shipping fees for Express and Overnight delivery are non-refundable.
- Exchanges:
Eligibility: Exchanges are available for items of equal or lesser value. To exchange an item, follow the return process and place a new order for the replacement item.
Exchange Process: After processing your return, the replacement item will be shipped to you. For urgent exchanges, placing a new order is recommended.
- Cancellations:
Order Cancellation: Orders can be canceled within 1 hour of placement. To cancel an order, please contact our customer service team at [support@nautywear.com/+91 6292060303] immediately. If an order is in processing or has been shipped, it cannot be canceled. You will need to return the item according to our return policy.
- Damaged or Defective Items:
Reporting Issues: If you receive a damaged or defective item, contact our customer service team within 7 days of receipt. Provide detailed information and photos or videos of the damage or defect.
Resolution: We will arrange for a return of the damaged or defective item and offer a replacement or refund based on your preference and item availability.
- Changes to Policy:
Nautywear reserves the right to update or amend this return and cancellation policy at any time. Any changes will be posted on our website and will apply to all orders placed after the update.
